RESPONSIBILITIES
As a technical liaison, responsible for providing troubleshooting and technical support to company field engineers, technicians, and customers. Assesses and responds to situations where standard procedures have failed in isolating or repairing the problem equipment or software. Reports design, reliability, and maintenance problems to engineering. May be involved in customer installation and training programs. Uses prior experience to resolve non-standard problems.

REQUIREMENTS
AA degree in Electronics, Computer Science, or Information Technologies (Computer Science preferred) and minimum 2 years experience working in technical/customer support environment (help desk, internal or external) or equivalent combination of education and experience. Must be able to develop good rapport with co-workers and customers. The successful candidate will possess the ability to explain the functionality of products line in simple terms and exhibit patience while explaining and/or listening to complex concepts. Able to operate personal computers, peripherals, backup devices, digital cameras, network hubs/switches, and network interface cards. Must be a team player, and when appropriate, a team leader. Fluency in other languages is a plus.

PREFERENCES
Microsoft Product Specialist certification or equivalent. Entry level programming skills, such as Visual Basic or C++. Vibration Analysis Level 1 certification or equivalent. Basic Oracle 8i knowledge.

After reviewing the position description in which you're interested, please email your resume and a cover letter to our HR representative. Thank you in advance for your interested in becomming a member of our valued team.